Where do you ship from?
All orders ship from our studio in Glasgow, Scotland. Yes, that is the UK! Some orders may ship in multiple packages due to size and weight. We will try to indicate this when possible.
All apparel and printed mugs ship direct from our local printer and we will indicate that on all products when you are purchasing. Please note these take 7-10 business days to ship out. During the holiday season these may take longer to print and arrive due to volume and shipping delays.
When will my order ship?
All items typically ship within 1-5 business days. For launch nights we try and get orders out as fast as possible and are trying to get items out within 4 days!
Please note for autumn and holiday launches specific items like pumpkins and cushions may take 10 days to ship. We will note this in the listings.
Most orders are shipped via Royal Mail, which takes approximately 1-5 days for UK delivery, 10-15 days for USA/International delivery and 5-10 days for EU delivery. Duing the holiday season and strikes items may take longer to arrive! Thanks for your patience.
What are your shipping rates?
Shipping is calculated based on the weight of the order. You can add items to your cart to calculate the exact shipping cost. Any customs or import duties are charged once the order reaches its destination country and must be paid by the recipient of the order.
Please make sure you address is correct at checkout. We will need to charge for any re-shipment due to the address being incorrect.
Can I track my order?
Yes! We offer a range of shipping options at checkout. If you added a tracked option please visit your shipping confirmation email for those details by clicking the 'Your Order' button! It the big pink one at the bottom of that email. This will pull up the tracking and order details with us.
If you have any issues please email firstname.lastname@example.org.
My order never arrived and/or it wasn't delivered. Where is it?
First, please check the shipment confirmation e-mail that was sent to you.
Please allow the full processing time that we mention above before emailing us. We will ask you to wait the full estimated time in our reply and will only contact our postal partners if the item has gone past that estimated time. The postal service runs on business days (Monday-Friday).
If your parcel is tracked please click into the tracking with the courier to check in on where the parcel is!
What about customs fees?
For overseas buyers: Import duties, taxes and charges are not incuded in the item price or shipping charges. These charges are the buyer's responsibility. Please check with your customs office to determine what these additional costs will be prior to buying.
How does the shop work?
We do monthly launches filled with new pieces and re-stocks of your favorites. Each launch is small batch and curated around a theme! That means we create and purchase items in smaller amounts. It helps us reduce overstock and ensure that launches are unique and one of kind.
The best way to stay in the loop on new launches is to join our email newsletter or follow along on Instagram. We do regular announcements and posts!
If something is sold out will it come back?
We try and do top ups of items if there is a huge demand! We also want items to be special for a launch or season so we always suggest showing up to a launch night to grab the items you want.
You can sign up for stock updates in the product listing. You will then get emailed when that specific items comes back in.
Do you have a brick + mortar store?!
Not yet! We have not found the PERFECT spot but the goal is to have a physical location very soon.
What is your return policy?
We accept returns and exchanges within 30 days of purchase. Please note that returns on apparel are only accepted in the case of defective or damaged merchandise and that the shipping fee is not refundable.
If you need to make a return, please visit out returns page here: https://www.highlandandhoney.com/a/returns
I posted a picture of myself wearing/using your products on Instagram, how can I share it with you?
Tag us @highlandandhoney and we will always try and share the love. We love seeing what you're doing and styling with Highland + Honey goodies! Love you, mean it.
When is the last day to order for the holiday season?
The last day to order with us this year is December 10th! The last day orders will head out is December 12th based on the information from Royal Mail. We suggest using a tracked option at checkout to avoid additional issues.
Please note, we are working with Royal Mail and support their strike action. This means we are trying to work in their guidance and around strike days.
Some parcels wil be delayed, have tracking issues during peak times, or have issues arriving. Please leave a little more time than normal for items to come if you have orders in Nov/Dec! You guys rock, thank you for your patience!