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FAQ'S

Where do you ship from?

All orders ship from our studio in Glasgow, Scotland. Yes, that is the UK!  Some orders may ship in multiple packages due to size and weight. We will try to indicate this when possible.

Some apparel and mugs may print from our local printer and we will indicate that on all products. 

When will my order ship?

All items typically ship within 1-7 business days. Please allow an additional 5-7 processing days for orders that require customization. Most orders are shipped via Royal Mail, which takes approximately 1-5 days for UK delivery, 10-15 days for USA delivery and 5-10 days for EU delivery. **Please note that COVID-19 has made it some some orders are taking longer to arrive. Please allow extra time for things to show up.** 

What are your shipping rates?

Shipping is calculated based on the weight of the order. You can add items to your cart to calculate the exact shipping cost.  Any customs or import duties are charged once the order reaches its destination country and must be paid by the recipient of the order.

Please make sure you address is correct at checkout. We will need to harge for any re-shipment due to the address being incorrect. 

Can I track my order?

Yes! We offer a range of shipping options at checkout. If you added a tracked option please visit your shipping confirmation email for those details. If you have any issues please email hello@highlandandhoney.com.

My order never arrived and/or it wasn't delivered. Where is it?

First, please check the shipment confirmation e-mail that was sent to you. Please allow the full processing time that we mention above before emailing us. The postal service runs on business days (Monday-Friday). 

Please allow the full amount of shipping time! If your parcel is tracked please click into the tracking with the courier to check in on where the parcel is! If you are concerned, and the parcel has not arrived in the allotted time, email us at hello@highlandandhoney.com. We will work with you to provide a reshipment, refund, or discuss additional options.  

What about customs fees?

For overseas buyers: Import duties, taxes and charges are NOT INCLUDED in the item price or shipping charges. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to buying.

How does the shop work? 

We do monthly launches filled with new pieces and re-stocks of your favorites. The best way to stay in the loop is to join the newsletter or follow along on Instagram. We do regular announcements! 

If something is sold out will it come back? 

We try and do top ups of items if there is a huge demand! You can sign up for stock updates in the product listing. You will then get emailed when that specific items comes back in! 

Do you have a brick + mortar store?! 

Not yet! We have not found the PERFECT spot but the goal is to have a physical location very soon. 

What is your return policy?

We accept returns and exchanges  within 30 days of purchase. Please note that returns on apparel are only accepted in the case of defective or damaged merchandise and that the shipping fee is not refundable. 

If you need to make a return, please visit out returns page here: https://www.highlandandhoney.com/a/returns

I posted a picture of myself wearing/using your products on Instagram, how can I share it with you?

Tag us @highlandandhoney and we will always try and share the love. We love seeing what you're doing and styling with Highland + Honey goodies! Love you, mean it.